Return Policy

If you are not satisfied with your purchase, you many return it within the first 30 days as long as the item is unused and unopened.  Please keep all original packaging; items not in their original condition are not returnable.

Note:
Any claims for damaged or missing items must be made within 48 hrs.

*The following may not be returned for a refund: Furniture once installed or assembled, food & beverages, medicines and custom orders or made to order products.

To return an item, contact us by email: returns@EssentialOP.com or click the returns button once you are signed in for online returns.

We will reply by email with a return authorization number and shipping instructions for your return. We do not accept returns at our office, please ship your return to the distribution center address included in our email reply. We suggest shipping with a carrier that provides proof of delivery as items lost or damaged in transit cannot be credited. UPS and FedEx automatically provide this. Delivery confirmation from the Post Office is available for a fee if you ship by mail. 

Affix a label to the outer box or packaging with the return authorization number and return shipping address.  DO NOT write on the product's box or packaging as this will make your item non-returnable.

No returns of any kind can be accepted without a return authorization number. Once our warehouse has processed your return, the refund will be applied to your credit card account. Please allow up to 3 weeks for the processing of returned merchandise. The cost of return shipping will be deducted from any refund for refused shipments of undamaged products returned to EssentialOP.com. 

EssentialOP.com pays return shipping only for items shipped to you in error or received damaged or defective. Any claims for damage and/or shortages must be made within 7 days of the date of shipment.
       
EssentialOP.com accepts returns for 30 days from the date of order. Any unused item may be returned for credit (not including shipping charges). In order to receive credit, all products must be returned in the original packaging and including all original contents.